GENERAL TERMS AND CONDITIONS OF HOTEL WITH ITS USERS

INTRODUCTION

This document aims to regulate the terms or conditions of general contracting services ONLINE RESERVATION AND / OR PHONE BOOK is available to customers and users, the Hotel Santander in Madrid through its website www . hotelsantandermadrid.com (hereinafter the "Conditions of employment of Online Reservation services and / or Booking Office")

Contract clauses set forth below have been drawn up according to the requirements of good faith. If you have any questions about the content, interpretation or modification of this contract, please contact via e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

They can be altered or modified the main object clauses of the contract, price and service, or that relating to the goods or services to be provided as a counterpart to the price.

The express acceptance of the Conditions of Employment services Online Reservation will occur to confirm the booking by pressing the CONFIRM button, and implies full and unreserved acceptance of these conditions of contract in the version published at the time ofthe hiring process and reserve. For this reason, the User must carefully read these conditions and without the previous acceptance thereof, may not take out the reservation.

The users are forced to use the recruitment service Online Reservation and / or Booking Office, as determined by the Law and the Conditions of Employment Services Reserve, and according to the rules of public order, according to the moral and good manners.

POLICY OF SOFTWARE / HARDWARE

Hotel Santander is not responsible for any errors or security deficiencies that may arise from the use by the user, a browser of outdated or insecure. No obligation to monitor and control previously, the absence of virus or something in the content, which could produce an alteration of the software or hardware of users or visitors to the pages, so it is not liable for damages of whatever nature arising therefrom.

WARRANTY POLICIES, FEES, EARLY DEPARTURE, DEPOSIT RESERVE CANCELLATION OF RESERVATIONS AND COSTS, GROUPS

The deposit and booking fee rate will be charged to your card at the time of booking and are not refundable. You may cancel your reservation without additional expense with the exception of deposit and booking fee percentage of non-refundable, if you cancel 24 hours prior to the date specified by the customer in the reserve.

Reservations may be canceled in writing by fax or email through the website. To cancel your reservation at www.hotelsantandermadrid.com, you must keep your pager, as it will be necessary to access your reservation on time.

The deposit is not refundable and is now required to secure your booking. Registered will appear on your statement as 'bookassist'. Please read the cancellation policy to avoid unnecessary additional costs.

Bookings must be guaranteed with a credit card.

In some deals and promotions do not allow date changes or refunds, unless otherwise stated in the conditions of the offer or promotion selected. The total reserve is deducted from your credit card the same day that the customer makes / hire reservation with the Hotel Santander.

Early departures must be notified at reception, with at least one (1) day in advance. In case of cancellation after the deadline or no-show at the hotel on the reserved date, the User authorizes the Hotel Santander to charge the credit card details you have indicated to guarantee your reservation, plus tax amount of the first night according to the price agreed for the reservation, cancellation expenses and as compensation for damages.

Similarly the Hotel Santander reserves the right to charge the credit card provided as guarantee fee, the services billed for the client's stay at the hotel have not been paid to the client's departure.

For bookings of 3 or more rooms under the same name are considered a group booking, so that the hotel reserves the right to pursue as a group. The reservation department will contact the customer to verify and manage the collection of the reserve. GROUP reserves should be considered to be prepaid in full at the time you make your reservation and does not support or cancellations or later modifications.

Santander Hotel reserves the right to use the credit card provided as guarantee of the reservation to manage the collection of it.

Should not be a valid, Hotel Santander will automatically cancel the reservation.

MODIFICATION OF RESERVES

To change your reservation, you may do so either directly on the official website www.hotelsantandermadrid.com introducing your reservation, which he is provided at the time of booking. Once the modification of your booking conditions apply and services reserved to the last modification.

If the Hotel Santander is unable to provide the contracted services on the agreed conditions, the Hotel Santander agrees to provide the user with accommodation in another establishment of similar characteristics in compensation for damages.

Both parties undertake not to claim any other amount due to the damage and losses caused in the event of early termination by the user and inability to provide the rooms and the service contracted by the Hotel Santander.

All service prices or offers listed on the website will only be valid for as long as they are accessible to service users Line Booking to contract them. Once the reservation is made through the system and accepted the same user, you must print the voucher that will serve as proof of the contracted services and reservation. Failure to submit this Proof in the hotel reception upon arrival, the hotel is not liable for any errors related to the reserve. In such documents, shall contain all the booking details such as start date and end of stay, rooms and contracted services, number of people, reserve price and other data reflected in the reserve, and which bind the parties.

GENERAL TERMS AND CONDITIONS OF ON LINE BOOKING SERVICE AND / OR TELEPHONE BOOK

By accepting this agreement, the User acknowledges and agrees:

Be an adult, according to the legislation of their nationality, have full legal capacity to act, sufficient to be bound by this contract and reserve. States that he has understood the procedures for using the Line Booking System and General Conditions of Service Booking Line, all of which form part of the contract.

The User declares that all information provided to the Hotel Santander, including those relating to the credit card for booking and the contract are true, which acts as an individual, and not through third parties.

The reservation is confirmed and guaranteed with the credit card used in the process of making the reservation. The data are collected by credit card in order to guarantee your reservation. However, the User authorizes the Hotel Santander, to pass the bill your credit card cancellation charges applicable, as described in paragraph Cancellation Policy.